NDR status code
Clickpost classifies NDR reasons passed by couriers as free text remarks and classifies them in standard NDR buckets.
NDR Status Codes
| ndr_status_code | ndr_status_description |
|---|---|
| 1 | Customer Unavailable |
| 2 | Rejected by Customer |
| 3 | Delivery Rescheduled |
| 4 | No Attempt |
| 5 | Customer Unreachable |
| 6 | Address Issue |
| 7 | Payment Issue |
| 8 | Out Of Delivery Area |
| 9 | Order Already Cancelled |
| 10 | Self-Collect |
| 11 | Shipment Seized By Customer |
| 12 | Customer wants open delivery |
| 13 | Shipment Misrouted by logistics partner |
| 14 | OTP-based Cancellation |
| 15 | OTP mismatch or unavailable |
| 0 | Unknown Reason |
NOTE
Clickpost recommends that the mapping of NDR be done strictly on ndr_status_code and not on ndr_status_description.
Updated 5 months ago