Clickpost status code

Clickpost Tracking Statuses

clickpost_status_code	clickpost_status_description	Meaning	Journey 1.Forward 2.Reverse 3.Both	Comments
1	`ORDER_PLACED`	Order Has Been Placed / Manifested on Courier Partner	Both
2	`PICKUP_PENDING`	Pickup Pending	Both
3	`PICKUP_FAILED`	Pickup Failed	Both
4	`PICKED_UP`	Pickup Has Been Done	Both
5	`INTRANSIT`	In Transit	Both
6	`OUT_FOR_DELIVERY`	Shipment Out For Delivery	Both
7	`NOT_SERVICEABLE`	Area For Delivery Is Not Serviceable	Both
8	`DELIVERED`	Shipment Delivered	Both
9	`FAILED_DELIVERY`	Delivery Failed	Both
10	`CANCELLED_ORDER`	Order Has Been Cancelled	Both
11	`RTO_REQUESTED`	Rto For Shipment has been Requested	Forward
12	`RTO`	Marked As Return	Forward
13	`RTO_OUT_FOR_DELIVERY`	Shipment Is Out For Delivery For RTO	Forward
14	`RTO_DELIVERED`	RTO Delivered	Forward
15	`RTO_FAILED_DELIVERY`	RTO Failed	Forward
16	`LOST`	Shipment is Lost	Both
17	`DAMAGED`	Shipment is damaged	Both
18	`SHIPMENT_DELAYED`	Shipment Is Delayed Or Misroute	Both
19	`CONTACT_CUSTOMER_CARE`	Contact To The Customer Care	Both
20	`SHIPMENT_HELD`	Shipment Is being held	Both
21	`RTO_INTRANSIT`	RTO In Transit	Forward
23	`EXPIRED`	Shipment marked expired	Both	Generated by Clickpost on request
25	`OUT_FOR_PICKUP`	Shipment Out For Pickup	Both	(Important in Marketplace / RVP pickups)
26	`RTO_CONTACT_CUSTOMER_CARE`	RTO Contact Customer Care	Forward
27	`RTO_SHIPMENT_DELAY`	RTO Shipment Delayed	Forward
28	`AWB REGISTERED`	AWB registered on Clickpost	Both
30	`EXCHANGE_PICKUP`	Exchange successful, Shipment delivered and picked up from the customer	Reverse	These are hand to hand Exchange specific statues only supported for `Delhivery Reverse`
31	`EXCHANGE_INTRANSIT`	Exchanged shipment In Transit to warehouse	Reverse	These are hand to hand Exchange specific statues only supported for `Delhivery Reverse`
32	`EXCHANGE_DELIVERED`	When an exchange shipment is delivered back	Reverse	These are hand to hand Exchange specific statues only supported for `Delhivery Reverse`
1004	`DESTINATION_HUB_IN`	When the shipment reaches the last warehouse of courier partner, after which the out of delivery attempt happens.	Both	Enterprise will have to ask the support team to enable it at [email protected]
1005	`ORIGIN_CITY_IN`	When the shipment reaches the courier partner's first warehouse after pickup	Both	Enterprise will have to ask the support team to enable it at [email protected]
1006	`ORIGIN_CITY_OUT`	When the shipment gets out of the courier partner's first warehouse after pickup	Both	Enterprise will have to ask the support team to enable it at [email protected]
0	`NoStatusExist`	When the tracking status received from courier partner is not mapped with any of the above statuses	Both	(Reach out to Clickpost team)

Clickpost status updates- Returns and Exchange

clickpost_status_code	clickpost_status_description	Meaning	Journey 1.Forward 2.Reverse 3.Both	Comments
101	`RETURN REQUEST PLACED`	Return request is placed by the end customer via Clickpost Returns module.	Reverse	Only useful for customers using Returns Management Platform of Clickpost
1007	`RETURN REQUEST APPROVED`	Return request is approved by the enterprise via Clickpost Returns module.	Reverse	Only useful for customers using Returns Management Platform of Clickpost
102	`RETURN REQUEST REJECTED`	Return request is rejected by the enterprise via Clickpost Returns module.	Reverse	Only useful for customers using Returns Management Platform of Clickpost
104	`EXCHANGE ORDER PLACED`	Exchange request is placed by the end customer via Clickpost Returns-Exchange module.	Reverse	Only useful for customers using Returns and Exchange Management Platform of Clickpost
105	`EXCHANGE ORDER APPROVED`	Exchange request is approved by the enterprise via Clickpost Returns-Exchange module.	Reverse	Only useful for customers using Returns and Exchange Management Platform of Clickpost
106	`EXCHANGE ORDER REJECTED`	Exchange request is rejected by the enterprise via Clickpost Returns-Exchange module.	Reverse	Only useful for customers using Returns and Exchange Management Platform of Clickpost

Usecase for Status Codes: 1004, 1005, 1006

To better understand the TAT of the Middle Mile Journey. These statuses help enterprise track when the shipment reaches the first and last delivery hub of the carrier partner, so that proactive notifications can be sent to the end customer

Terminal Statuses

clickpost_status_code	clickpost_status_description
8	`DELIVERED`
14	`RTO_DELIVERED`
16	`LOST`
17	`DAMAGED`
10	`CANCELLED`