Getting Started with Clickpost

Welcome to the API documentation for Clickpost. Here you will find all the resources you need to interact with our API. You can copy cURL requests and test out the API directly from this documentation to get a feel for how it works. In addition to trying out the API, you can also read our API contracts and specifications to get a deeper understanding of how the API is structured and how it can be used. Our API is designed to be easy to use and flexible, and we hope that this documentation will help you get started quickly and easily

As an enterprise, you can use this API documentation to quickly and easily integrate Clickpost into your existing logistics operation. With the API, you can automate various logistics tasks, such as shipping and tracking packages, updating delivery status, and managing returns. By using the API, you can streamline your logistics workflow and improve the efficiency of your operations.

What is ClickPost?

ClickPost is a multi-carrier logistics management and intelligence platform helping 250+ big and small enterprises with their logistics operations.

Enterprises choose from several carrier partners that ClickPost comes pre-integrated with. Brands using ClickPost have noticed a significant improvement in shipment visibility, reduced WISMO calls, and stricter SLA adherence.

This SaaS platform offers a unified dashboard to manage all your activities like order confirmation, cancellation, merger, tracking, and returns. ClickPost’s notable NDR Management tool is applauded for minimizing Non-Delivery Reports and improving business bottom lines.

ClickPost plugs into your existing tech and empowers you to:

  1. Allocate the most suitable carrier for every order on the basis of past data, custom business rules
  2. Get direct tech integrations with 300+ couriers, enabling you to go live with any new courier partner in a single click
  3. Get Unified order tracking across all carriers on a single screen & improve post-purchase customer experience
  4. Send automated SMS/Email/Whatsapp updates to customers on all shipment milestones ( Failed Delivery, Out for Delivery, Out of Delivery, Stuck Shipments, delivered, etc.)
  5. Automated management of all exceptions (failed delivery attempts, delays, stuck shipments, etc.)

Recommendation API: Recommend list of Courier Partners in priority order based on business rules and historical data

Order Creation API: Create order on Courier Partner and fetch AWB, Cancel orders and place pickup request

Shipping Label Generation API: Generating a new shipping label or get the one generated in Manifestation Request

Track Shipment API: Track your shipment using AWB and Courier Partner.

Cancellation API: Cancel shipment manifested on Courier Partner for faster returns and higher inventory availability

Serviceability API: Check Pincode serviceability, the cost for shipping and turn around time for the delivery.

Expected Date of Delivery API: Check predictive SLA time range for any shipment

Pickup Request API: Recommend list of Courier Partners in priority order

Customer Feedback API: Gives a list of customer feedback and operations feedback on the tracking page.

NDR Action update API: Updates the after NDR action directly on the courier company’s database.

Return Webhooks: Track your return shipment using AWB and Courier Partner using webhooks (we give data on your endpoint).

Whatsapp Optin-Optout: In case customer sends Whatsapp optout communication to you, you can update the same in Clickpost using this API