NPR status code
Pickup failure status codes and their description
NPR Status Code | NPR Description |
---|---|
0 | Exception |
1 | Customer unreachable |
2 | Cancelled by customer |
3 | QC failed |
5 | Quantity mismatch |
6 | Pickup rescheduled |
7 | Out of service area |
8 | Max attempts reached |
9 | Not attempted |
11 | Product not ready |
13 | Address issue |
14 | Customer not available |
Explanation:
- Unreachable: courier tried reaching out to customer but customer was not reachable
- Cancelled by customer: Customer at pickup location asked courier to cancel the request
- QC failed: courier went to pickup at the pickup location but found the product not the same as what they are told to pickup. This bucket will have all the reasons due to which couriers are not picking the shipment that customer is handing them over
- Pickup rescheduled: customer asked for pickup at a future date
- Out of service area: courier found that the pickup location is not under their serviceable areas
- Max attempts reached: courier marked shipment as out for pickup but realised that its maximum attempts are exhausted
- Not attempted: Shipment marked out for pickup but not attempted in the day
- Product not ready: courier marked shipment out for pickup but product was not ready at the time of pickup so pickup failed
- Address issue: courier could not locate the pickup address and needs additional information of the address to do the pickup
Updated about 1 year ago