Courier Partner Mapping

How is the courier partner mapping done?

Select channel name (Shopify, Unicommerce etc) and account name (Unicommerce channel account name/ Shopify channel account name etc)
You will be able to see the unmapped courier partners on the screen along with the sample order ID
Please select the ClickPost Carrier Partner Account (account created for a carrier in ClickPost) from the drop down that needs to be mapped with the Channel Carrier Partner Account (name of the carrier present on the respective channel)
You can also refer to the Order ID to ensure the mapping is done correctly
Once done, click on submit
Complete this for all the courier partners that are unmapped (You will be able to see a drop down against the Channel Carrier Partner Account)

Incase the ClickPost Carrier Partner Account is not present in the drop down for mapping, follow the below steps

Go to settings
Carrier
Integrations
Select the required courier partner and add a carrier account to create a new account, refrer to this article: https://clickpost.freshdesk.com/a/solutions/articles/43000682024
Once the account is created, you can map it to the Channel Carrier Partner Account

What happens if the courier partner mapping is not done?

As ClickPost, we receive the shipment data from the respective channels as per your integration (in case you are using ClickPost via a post dispatch channel integration, such as Shopify Post Dispatch, Unicommerce Post Dispatch, etc.).

ClickPost requires the courier partner names received from the channel to be mapped to the courier partner names present on the ClickPost dashboard in order to sync the orders.
If we are unable to sync these orders timely on the system it will result into the orders not being visible on ClickPost, and hence not being part of any reporting on ClickPost