Delhivery QC

The QC process is the same for Delhivery B2C APIs i.e. Delivery Reverse (Courier Partner ID: 25) and Delhivery Reverse MPS (Courier Partner: 335)

Here's the QC field mapping between Clickpost and Delhivery Reverse:

Kindly note that this mapping is for QC2.0

Clickpost API Fields	Clickpost Enum Values	Delhivery Question ID	Description
cat	CATEGORY	QA_CATEGORY
description	DESCRIPTION	QA_DESCRIPTION
quantity	QUANTITY		This will go as a soft check if selected. No Delhivery question ID needs to be mapped here.
quantity	HARD CHECK QUANTITY	QA_QUANTITY	Hard Check – Quantity is sent as a VARCHAR question
sku	SKU	QA_SKU
images	ITEM_IMAGES	QA_ITEM_IMAGES
color	COLOR	QA_COLOR
size	SIZE	QA_SIZE
rvp_reason	RETURN_REASON	QA_RETURN_REASON
sku	EAN	QA_EAN
brand	BRAND		This will go as a soft check if clicked. No Delhivery question ID needs to be mapped here.
brand	HARD CHECK BRAND	QA_BRAND	Hard Check – Brand is sent as a MULTI question
special_instruction	SPECIAL_INSTRUCTION	QA_SPECIAL_INSTRUCTION
imei	IMEI	QA_IMEI
	CHECK_USED	QA_CHECK_USED
	CHECK_PRICE_TAG	QA_CHECK_PRICE_TAG
	CHECK_PACKAGING_BOX	QA_CHECK_PACKAGING_BOX
	CHECK_DAMAGED	QA_CHECK_DAMAGED
article_number	ARTICLE_NUMBER	QA_ARTICLE_NUMBER
serial_no	SERIAL_NUMBER	QA_SERIAL_NUMBER

To enable QC for Delhivery Reverse and Delhivery MPS Reverse, you can reach out to the support team at [email protected]