Notification event [Useful for selected webhooks]

In case you want to receive webhooks only for specific events from Clickpost, Clickpost provides functionality for the same.

If you opt for this service (Selected Event Webhooks), we add the "notification_event_id" key in the webhook payload. This will inform you of the current status of the shipment.

Notification Event id

Notification Event ID	Description	Clickpost Status Code
1	Out For Pickup	25
2	Shipped	[4, 5, 18, 19, 20]
3	Out For Delivery	6
4	Failed Delivery	[7, 9]
5	Delivered	8
6	RTO-Intransit	[13, 15, 21, 26, 27]
10	Order Cancelled	10
12	RTO-Delivered	14
13	Destination Hub Inscan	1004
14	Exchange Pickup	[30, 31]
15	Exchange Delivered	[32]
16	Pickup Cancelled	[3]
17	Shipment Stuck
18	SLA breached
19	Lost	16
20	Damaged	17
80	Expired	23

Notification Event: 6 defines that the shipment has been marked as RTO-In-transit by the carrier and in general is considered a flag to initiate refunds.

Following notification_event_id are helpful for customers using Clickpost's managed returns/exchange service, which accepts return requests from the end user:

Value	Description
9	AWB Generated: As soon as an AWB is generated in Clickpost
11	Return Request placed: As soon as a return request is placed by the end user using Clickpost’s return UI
22	Return Request Approved
23	Return Request Rejected
30	Exchange Request placed: as soon as an exchange request is placed by the end user using Clickpost's return/exchange UI
29	Exchange Request approved
31	Exchange Request Rejected