Usecase

This webhook is only useful for customers using Clickpost’s managed returns platform to accept customer returns on their website.

Activating Return Request Webhooks:

Visit Clickpost dashboard: Settings Tab on the right and Click notification section
Select webhooks and activate Selected webhooks configuration –> “Return Order Placed”.

Important Links

Webhook Payload for Return Request Approved

{
	"payload": {
		"waybill": "",
		"cp_id": -1,
		"status": "Return Request Approved",
		"location": "",
		"clickpost_status_code": 102,
		"notification_event": 22,
		"clickpost_status_description": "Return Request Approved",
		"clickpost_status_bucket": 8,
		"clickpost_status_bucket_description": 22,
		"timestamp": "2022-11-18 07:30:08.396840",
		"remark": "Return Request Approved",
		"account_code": null,
		"additional": {
			"latest_status": {
				"location": "",
				"remark": "Return Request Approved",
				"clickpost_status_code": 102,
				"clickpost_status_description": "Return Request Approved",
				"clickpost_status_bucket": 8,
				"clickpost_status_bucket_description": 22,
				"timestamp": "2022-11-18 07:30:08.396867",
				"status": "Return Request Approved"
			},
			"is_rvp": true,
			"forward_awb": "80019901146",
			"forward_reference_number": "ECOM173684",
			"forward_order_id": "K240503",
			"notification_event_id": 22,
			"self_shipped": false,
			"source": null,
			"item_info": [{
				"sku": "367877",
				"quantity": 1,
				"return_reason": "Product is not as expected ",
				"refund_mode": "Back to source"
			}],
			"return_reference_number": "8181801668674708"
		}
	},
	"internal": {
		"tracking_id": 511764973,
		"key": "None",
		"enterprise_user_profile_id": 180570,
		"url": "None",
		"notification_event": 22,
		"is_custom": true
	}
}