NDR or Non-Delivery Report is a notification shared by courier companies specifying the orders which could not be delivered in a certain timeframe. When a delivery agent is unable to successfully deliver the order, which might happen for a variety of reasons like “incorrect address” or “customer unavailability”, the order is marked as an NDR.
Clickpost's NDR management system
Clickpost's NDR Management module has been carefully crafted to automate the process of dealing with failed deliveries. ClickPost has deep API integrations with carriers enabling real-time identification and categorization of NDRs. Data is pushed from carriers to Clickpost and ClickPost engine auto-categorises them into 'Address Issue', 'Delivery rescheduled'.
For all exceptions, ClickPost automatically seeks issue-specific responses from shoppers by sending them messages via SMS/Email/Whatsapp/IVRS.
Enterprise can also manually manage NDR cases by calling customers and update reattempt instructions in a single portal.
Clickpost will share the inputs recevied from Enterprise and the customers to courier partners via API or reports in order to ensure a more informed delivery attempt.
This API instructs the courier company to take action on an AWB. Two actions are supported: Re Attempt Delivery, and Initiate Return to Origin